Code of Conduct & Complaints

Last updated: 28 August 2026

Perception In Your Pocket practitioners are not registered under the Health Practitioner Regulation National Law. Across most of Australia, workers who provide a service intended to maintain or improve a person’s health and wellbeing, and who are not registered, must comply with a Code of Conduct enforced by an independent complaints body. We hold ourselves to that Code everywhere we operate. This page exists so you can read it and know exactly how to complain — without having to come to us first.

Where to complain, by state

Use the body for the state or territory you are in.

• Queensland — Office of the Health Ombudsman · 133 646 · oho.qld.gov.au/make-a-complaint
• New South Wales — Health Care Complaints Commission · 1800 043 159 · hccc.nsw.gov.au
• Victoria — Health Complaints Commissioner · 1300 582 113 · hcc.vic.gov.au/make-complaint
• South Australia — Health and Community Services Complaints Commissioner · 1800 232 007 · hcscc.sa.gov.au/make-a-complaint
• Western Australia — Health and Disability Services Complaints Office · 1800 813 583 (regional) or (08) 6551 7600 · hadsco.wa.gov.au
• Tasmania — Health Complaints Commissioner · 1800 001 170 · healthcomplaints.tas.gov.au
• Australian Capital Territory — ACT Human Rights Commission · (02) 6205 2222 · hrc.act.gov.au/complaints
• Northern Territory — Health and Community Services Complaints Commission · 1800 004 474 · hcscc.nt.gov.au. The National Code has not been enacted in the NT, but the Commission still accepts complaints about health and community service providers.

Read the Code

Each state publishes its own version of the Code. They are substantially the same document.

• Queensland — Office of the Health Ombudsman
• New South Wales — NSW Health
• Victoria — Health Complaints Commissioner
• Western Australia — HaDSCO
• Tasmania — Health Complaints Commissioner
• ACT — Human Rights Commission

A copy of the Code and of this complaints information is also available on request by emailing hello@piyp.com.au.

What the Code requires of us — in plain English

• Work safely and within our competence. We only do what we are trained and signed off to do, and we refer you on when your needs sit outside that.
• Get your consent first. Before anything starts, you know what it involves, what it costs and what it doesn’t cover.
• Never discourage you from getting medical care. If you have a doctor or a registered health professional, keep them.
• Report unsafe practice. If we see another worker putting clients at serious risk, we report it.
• Respond properly to adverse events. If something goes wrong, we act on it and we tell you.
• Never claim to cure serious illness. We make no such claim, ever.
• Never misrepresent ourselves. Not our qualifications, not our training, not our affiliations, not what our service can do.
• Never practise while impaired. Not by alcohol, not by substances, not by anything that would put you at risk.
• Never financially exploit you. No unnecessary time, no kickbacks for referrals, no soliciting gifts or loans.
• Never cross a sexual or personal boundary with a client.
• Protect your privacy under the Privacy Act 1988 (Cth).
• Keep accurate, secure records and give you access to them when you ask.
• Carry appropriate indemnity insurance. We do.
• Display this Code and this complaints information where clients can easily find it. That is what this page is.

This summary is provided for readability. The Code itself is the authoritative document — please read it using the links above.

Other places you can go

• Privacy — Office of the Australian Information Commissioner · 1300 363 992 · oaic.gov.au
• Consumer and refund issues — your state or territory consumer affairs or fair trading office, or the ACCC
• Registered practitioners — AHPRA · 1300 419 495 · ahpra.gov.au

Tell us too, if you want to

You are never required to raise something with us before going to a complaints body. But if you’d like us to fix it directly, email hello@piyp.com.au. We acknowledge within 2 business days and aim to resolve within 20.