Terms of Service

Last updated: 21 July 2026

Perception in Your Pocket (PiYP) is an alternative wellness and support service. We connect you with trained, vetted practitioners for real-time, practical help. This page explains the terms you agree to when you use our service.

What we are, and what we are not

This service does not replace medical or clinical care. We are an alternative support service. We work within our practitioners' scope of practice and within your local laws. We are not a replacement for a doctor, therapist, psychiatrist, or medical professional. We do not diagnose, treat, or medically manage any condition. We do not prescribe or manage medication.

We build awareness, direction, and momentum. We do not label or diagnose.

Our duty of care and escalation

If we believe you are in an emergency, in crisis, or at risk of harm to yourself or others, we have a duty of care. We will act on it. We may pause the session and help you reach the right emergency or professional service.

By paying, you agree

When you move forward and pay for a session, you agree that:

• Our trained practitioners will act within their scope to help you work toward your real-time goals.
• We will provide the follow-up service and aftercare that comes with your session.
• You understand this is a support service, not medical or clinical care.
• You approve this service and consent to take part.

How sessions and time work

The first 10 minutes are free. After that, you pay for a block of time up front.

• Unused time carries over. If your call finishes early, the time you did not use is saved and carried over to your next call. You do not lose it.
• Longer calls are paid after. If a call runs longer than the time you paid for, the extra time is charged after the call at the same per-minute rate. Your practitioner will tell you before you go over.

Refunds

Because this is a live, time-based service delivered in real time, paid time that has been used is not refundable. Unused time is carried over rather than refunded, as described above. If something has gone wrong with your session, contact us at claude@piyp.com.au and we will make it right.

Payments

Payments are processed securely through Stripe. Prices are shown before you pay. You are charged only for the time blocks you agree to.

Changes to these terms

We may update these terms from time to time. The current version always lives on this page, with the “last updated” date at the top.

Contact

Questions about these terms: claude@piyp.com.au